FAQ

We guarantee a time lapse of 24H to 72H to process and manufacture your order. After the transport services take over, your order will take about 10 to 15 working days to be delivered.

We ship Monday through Friday, except on weekends and holidays.

At this time, all products featured on maokeishop.com are usually shipped from one of our overseas facilities for worldwide delivery. Please allow for some delays as the delivery time is usually dependent on the time it takes to clear customs, which can vary from country to country.

Sometimes shipping times vary due to circumstances beyond our control, such as:

• IR disputes/strikes
• Weather
• Time of year (e.g., holiday season)
• Shipping supplier error

If any of the above scenarios occur with your package, we promise to keep you updated with as much information as we have available.

Remark:

We are not responsible for any delays caused by the destination country's customs clearance processes.

We make every effort to ensure that you receive your order as quickly as possible without compromising the quality of our merchandise.

INCORRECT ADDRESS, DISCLAIMER:
It is the buyer's responsibility to ensure that he or she enters the address correctly. We cannot guarantee address changes due to a strict delivery schedule. Please double check the address you enter, as we will not be held responsible for packages that are sent to the wrong address the buyer entered.

If your order is already being processed or has already been shipped, we cannot change the address and the only thing we can do is wait to see if the package is returned to us. In this case, we will be able to provide you with an exchange or refund.

You can pay on our website via 3 payment methods:

• Via Credit Card (American Express, MasterCard, VISA)
• Via ShopPay (Available if you have an account)
• Via PayPal

Payments are of course always 100% secure.

A problem with the Post Office? Lost, broken or destroyed parcel?

With our secure delivery, maokeishop.com will take care of all your disputes for you. Customer satisfaction is our priority. We do not pass the buck to the carrier and let you "manage". We assume full responsibility by immediately sending you a new package at our expense.

Do not hesitate to contact us by email at contact@maokeishop.com : our team will do its best to answer your expectations.

Delivery is offered in France and worldwide. There is no minimum order or particular condition.

When you purchase online using your credit card, all your information is entered into a secure SSL web page. Your information is then SSL encrypted and sent directly to our payment service provider's network, where your card and transaction are authorized and approved.
Your credit card information is not stored on our servers at all.

Absolutely! We take authenticity seriously. All our products are officially licensed and of the highest quality.

Don't worry; we've got you covered! Contact our support team, and we'll make it right ASAP.

If you act quickly, you might be able to. Contact our support team right away, and we'll do our best to help.

We make every effort to satisfy our customers, but if you are not completely satisfied with your order, you can submit a refund request through the Contact section of our store.

No you don't need an account to place your order.
You can place it as easily as possible and just remember to fill in your email so we can send you tracking information and notify you of its delivery.
It is also recommended but not mandatory to specify a phone number so that we can inform you in real time of the follow-up of the delivery of your order.

We always try to find the best quality products for our customers. However, there are many factors that may have damaged your products during shipping.

If you have received a defective/damaged item, please contact us by sending an email from our contact page to let us know about your problem and don't forget to attach photos/videos that can clearly show the problem.

For all inquiries, please contact us at contact@maokeishop.com.

If you would like more information about returns please refer to our Return Policy.

You can track your package with your order tracking and your email address by going to the "Track my order" section on our store.

If you can't access your tracking information for any reason (technical problem, lost login...) please contact our customer support, who will provide you with a postal link.

No problem at all! Feel free to contact us anytime, and we'll be thrilled to assist you.

We sure do! Join our loyalty program to unlock exclusive rewards and discounts.

Yes, please! We love hearing from our fans. Use our 'Suggest an Anime' feature or simply contact us by email, and we'll explore new horizons together.

Absolutely. We take your privacy seriously and use top-notch security measures to protect your data.